Job Title: Housing Resource Center Associate
Department: Housing Resource Center
Pay: Starts at $19.58/hr – $26.01/hr 36 hours per week
Reports to: Housing Resource Center Manager
Purpose of Position: Assist Housing Resource Center Manager in various activities, including home repair program administration, homeownership counseling, foreclosure prevention counseling. The Associate will help the Housing Resource Center Manager conduct client follow-up, encouraging participants to achieve successful homeownership, and participate in education and public relations for the Mid-Columbia Housing Center. This position has direct interaction with the public in determining housing opportunities and program eligibility.
The Associate ensures service quality by adhering to organization’s policies and departmental procedures while receiving oral and written direction from the Housing Resource Center Manager and Executive Director.
Summary of Essential Job Functions:
Determines client and unit eligibility for programs, home inspections, direct contact with homeowner, track project timelines and deadlines, answers questions about programs / resources / assistance available, monitor construction of contractors, assist with completing various applications and forms (40%)
Administrative support including but not limited to; entering client data into databases, maintains records of services provided, makes copies and prepares information packets for homebuyers, follow up contact with clients as needed to track progress, assists in the preparation and submission of various documents and reports, maintains client files and administrative files for the Center (35%)
Program integration modeling positive, solution-focused approach to problem solving and take the initiative in dealing with issues, especially interpersonal conflicts or misunderstandings, in a positive manner with the goal of resolving the problems quickly. Responsible for scheduling, displaying information, promoting, and assisting in marketing homeownership and housing resource programs. (20%)
Support efforts of entire organization by performing other duties as assigned.. (5%)
Competencies and Skills Requirements:
Considerable knowledge of general real estate practice, construction, office practices and procedures
Ability to establish and maintain effective working relationships with; other employees, residents, and representatives of public and private social welfare agencies.
Excellent communication skills (oral and written), spelling, punctuation
Detail-oriented with ability to manage multiple priorities.
Knowledge of a variety of software programs including; data base, word processing, spreadsheet, and presentation programs.
Eligible for fidelity bond through employer.
Ability to obtain certification within 1 year in Homeownership Counseling, Foreclosure Intervention and Default Counseling.
Education and Experience Qualifications:
Two years of relevant experience or any equivalent combination of education and experience in real estate, real estate finance, business, accounting, communication;
General knowledge of construction is preferred;
Fluent in Spanish and English languages preferred; and
Valid Oregon driver’s license
Physical Demands of Position:
Local area travel required and occasional out of area travel
Ability to lift up to 35 pounds (i.e. office supplies, equipment)
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
EQUAL OPPORTUNITY EMPLOYMENT